Returns & Shipping Policy
When will my order be shipped?
If your item is in stock, we aim to dispatch your order within 48 hours of receipt of order.
What type of shipping is available?
Orders are typically dispatched from Creative Marketing Concepts via FedEx.
Guarantee, Returns and Cancellation
Our Quality Control team inspects every order to ensure that the products you receive meet our high quality standards. However, if you do receive an order that is faulty, please don't hesitate to call us within 30 days on (408) 680-8000 to arrange a replacement or refund. See Refunds below for more information.
Orders may be cancelled or changed by calling us if the order has not already been dispatched. If the order has already been dispatched, freight charges will still be payable but product charges will be refunded (if the order is cancelled) as long as products are returned in original condition and packaging within 30 days.
ALL RETURNS MUST INCLUDE YOUR ORDER CONFIRMATION NUMBER SO THAT WE CAN CREDIT YOUR CREDIT CARD. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.
Freight is charged on individual orders so care is required when making purchases as freight will not be refunded for goods returned, changed, or re-ordered.
To return products to Creative Marketing Concepts;
Please courier or affix postage to your package and send it to;
Creative Marketing Concepts
901 North B Street, Suite B
Sacramento, CA 95811
Attn: XERO Stock Returns
TO RECEIVE A REFUND YOU MUST RETURN THE GOODS AND ADVISE US OF YOUR ORDER CONFIRMATION NUMBER SO WE CAN PROCESS YOUR REFUND AND CREDIT YOUR CREDIT CARD. THE CREDIT WILL BE PROCESSED AGAINST THE ORIGINAL CREDIT CARD THAT THE GOODS WERE PURCHASED WITH. GOODS RETURNED FOR EXCHANGE OR REFUND MUST BE RECEIVED IN ORIGINAL CONDITION, UNSOILED, AND UNWORN.
This website provides general information only. We reserve the right to change, delete or move any of the material on the website at any time without notice. Creative Marketing Concepts and Xero Limited and any of its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from the website, your use of or reliance on the website or any of the information or materials available on the website, regardless of the type of claim or the nature of the cause of action.
BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THE ABOVE TERMS AND CONDITIONS.