Voucher or Gift card T&Cs

Xero Store - Gift Card Terms and Conditions
Last Updated: August 18, 2017

  1. Gift Cards; GC Balance; Redemption.

    1. Xero Store Gift Cards are issued by Xero, Inc., a Delaware corporation (“Gift Cards”) and can only be applied to eligible purchases in the U.S. Xero Store. Your Xero Store Balance displays the total remaining balance of all Gift Cards that have been applied to your Xero Store account but not yet applied to a purchase. We may refer to your Xero Store Balance as your “GC Balance”. To view your GC Balance, visit Your Account on http://us.store.xero.com/. Purchases are deducted from your GC Balance. Any unused GC Balance will remain associated with your Xero Store account. If a purchase exceeds your GC Balance, the remaining amount must be paid with another payment method.

    2. Gift Cards may only be redeemed toward the purchase of eligible goods provided by Xero, Inc. and its affiliates and/or agents on https://us.store.xero.com.

    3. Expiration dates do not apply for the portion of your GC Balance made up of any Gift Cards issued in any other jurisdiction solely to the extent prohibited or limited by law.

  2. Limitations.

    1. Neither your GC Balance nor your Gift Cards may be applied to the purchase of products at http://uk.store.xero.com/, http://nz.store.xero.com/, http://au.store.xero.com/. Your GC  Balance cannot be used to purchase other Gift Cards. Gift Cards cannot be reloaded, resold, transferred for value or redeemed for cash, except to the extent required by law. No portion of your GC Balance may be transferred to another Xero Store account.

  3. Risk of Loss.

    1. We are not responsible if any Gift Card is lost, stolen, or destroyed, or if your GC Balance or any Gift Card is used without your permission.

  4. Use of GC Balance or any Gift Card in Violation of these Terms and Conditions.

    1. We reserve the right to void Gift Cards (including as a component of your GC Balance), close your account(s), and bill alternative forms of payment if we suspect that a Gift Card is obtained, used, or applied to a Xero Store account (or your GC Balance is applied to a purchase) fraudulently, unlawfully, or otherwise in violation of these terms and conditions.

  5. Limitation of Liability.

    1. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CARDS OR YOUR GC BALANCE, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CARD IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, WILL BE THE REPLACEMENT OF THAT GIFT CARD. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

  6. Disputes

    1. Any dispute or claim relating in any way to Gift Cards or your GC Balance will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The U.S. Federal Arbitration Act and U.S. federal arbitration law apply to this agreement.

    2. There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow these terms and conditions as a court would.

    3. To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to Xero, Inc. at 101 Green Street, 5th Floor, San Francisco, CA 84111, Attention Legal Department. The arbitration will be conducted by the American Arbitration Association ("AAA") under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules. We will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, we will not to seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person at a mutually agreed location.

    4. You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We and you also agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

  7. General Terms.

    1. The Xero Store Terms of Use and Privacy Policy apply. When you receive, or apply a Gift Card to your Xero Store account, or your GC Balance to a purchase, you agree that the laws of the State of California, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that may arise between you and Xero, Inc. and its affiliates and/or agents related to your use of a Gift Card or your GC Balance. We reserve the right to change these terms and conditions from time to time in our discretion.